Muveflow respects the privacy of moving companies, their employees, customers, and website visitors.
This Privacy Policy explains the types of information Muveflow may collect, how that information may be used, and the choices available to users.
Information We May Collect
Depending on how Muveflow is used, information may include:
Account Information
- Name
- Company name
- Email address
- Phone number
- Login information
- Subscription information
Moving Company Information
- Company profile information
- Employees
- Crews
- Trucks
- Services
- Pricing
- Service areas
- Internal notes
Customer & Lead Information
Information entered into Muveflow by a moving company may include:
- Customer name
- Phone number
- Pickup address
- Destination address
- Move date
- Job details
- Estimates
- Notes
- Communication history
Connected Account Information
If a company connects a supported third-party account such as Microsoft Outlook, Muveflow may receive authorization tokens and permitted information required to provide the requested integration.
Muveflow does not need the user’s Microsoft password to maintain an OAuth-based connection.
How Information Is Used
Information may be used to:
- Provide Muveflow services
- Create and manage accounts
- Process subscriptions
- Manage moving jobs
- Provide customer communication features
- Sync supported calendars and email
- Provide customer portals
- Improve Muveflow
- Detect abuse or security issues
- Provide customer support
- Comply with applicable legal requirements
Moving Company Customer Data
Moving companies using Muveflow may enter information belonging to their customers.
The moving company is responsible for ensuring it has the appropriate authority to collect and use customer information through Muveflow.
Muveflow processes that information to provide services requested by the moving company.
Payment Information
Muveflow may use third-party payment processors.
Payment card or financial information may be processed directly by the applicable payment provider rather than stored directly by Muveflow.
SMS & Mobile Information
No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes.
This includes phone numbers and any SMS opt-in data collected through Muveflow or the Muveflow website. Mobile information is used only to provide the requested service, such as scheduling notifications, booking confirmations, and customer communication related to a moving job.
All other categories of information described in this policy, including sharing with the service providers listed below, are not affected by this section.
Information Sharing
Muveflow may share information with service providers when necessary to operate the platform, including providers supporting:
- Hosting
- Calendar integrations
- Payment processing
- Analytics
- Customer support
- Mapping/location services
Muveflow may also disclose information when required by law or when necessary to protect Muveflow, its users, or others.
Data Retention
Muveflow may retain information for as long as reasonably necessary to:
- Maintain an active account
- Provide services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Maintain legitimate business records
Account Closure
Users may request account closure by contacting: support@muveflow.com
Certain records may be retained where legally or operationally required.
Children
Muveflow is designed for businesses and is not intended for children.
Changes to This Policy
Muveflow may update this Privacy Policy from time to time.
Material changes may be communicated through the platform, website, or account email.
Questions About This Policy?
Reach out anytime at support@muveflow.com